Refund policy

RETURNS POLICY

OUR POLICY

You have 15 days to decide if an item is right for you. We offer exchanges and refunds on products with a receipt within 15 days of purchase. Please be acknowledged that only products placed in original packaging with tags and in an unworn, unwashed, non-ironed condition can be accepted as returns. We will issue a refund to the original form of payment. Please allow us up to 14 days to check whether returned products are compatible with our return requirement and for your transaction to process. Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are not refundable. 

 

RETURN STEPS

  1. To return items please send us an email at sales@shopnocturne.com.au and one of our representatives will be able to guide you.
  2. If you wish to exchange, please let us know your preferred item and we will do our best to locate this for you.
  3. The return shipping fee is covered by us. 
  4. If your return has not been approved first via email, we will send back your order to you.
  5. Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are not refundable. 
  6. You will receive a confirmation email when your merchandise has been processed. Please allow up to two weeks for the credit to appear in your account. 
  7. Please note: Items exchanged must be of equal or greater value. If you prefer items in another color, or size, just return the items you don’t like and place a new order on shopnocturne.com.au 
      The address to your return item is:
      Nocturne Australia, PO Box 123, Chadstone Vic 3148
      *Please note barcode number must be visible on your satchel and picking slip in order to obtain your return request.

      INTERNATIONAL RETURNS 

      Please initiate your refund/exchange at sales@shopnocturne.com.au and follow the prompts.
      Please note that for international returns the return shipping and any reverse duties & taxes are the responsibility of the customer.
      Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payments